FAQ

Welcome to our help section, On this page you will find the answers to the most frequently asked questions about the fiber internet issues, about Linkwave, about our plan & offers and many more. If you can't find the answer you're looking for, you can call us at 844-844-9123 or mail us at WeCare@Linkwave.co.in


You can attach self-attested copy of any one of them for Proof of Address & proof of Identity.

Aadhaar (UID) Card

A Valid Passport

Voter ID Card

Current passbook of Post Office/PSU Bank as Proof of Address, having photo as Proof of Identity & Address.

Photo Identity Card having address of Central Govt./PSU or State Govt. /PSU only.

Certificate of address having photo, issued by MP/MLA/Group A Gazetted Officer in letter head.

Certificate of address with photo from Govt. Recognized educational institutions (for students only)

Pensioner's Card having Photo with address.

CGHS/ECHS Card

Address card with photo issued by Dept. of Post, Govt. of India.

Caste & Domicile Certificate with Photo & Address issued by State Govt.

Freedom Fighter Card having Photo & Address

Certificate of address having photo issued by Village Panchayat head or equivalent authority. (For rural areas)

Kisan Passbook having Photo with Address.

Router issues may result in fiber internet connection disruption. Rebooting the router or switching it off and on can solve the problem.

Unplug your router, wait for some time and re-plug.

Attempt to reconnect to fiber internet.

If the issue is still not resolved or you do not have connection issues with the router, then you may please call to us on 844-844-9123 or mail us at IT@Linkwave.co.in

First check the LEDs on the router –

If No LED is glowing, then


Ensure power cable is connected to CPE and power supply is available.

If power is not coming, pls. change the socket on different power source to verify the availability of power.

If adapter is faulty, pls. replace with the working adapter.

If only WAN LED is not glowing


Ensure WAN Cable is properly connected on the WAN port of CPE.

If cable is loose, plug out and plug in the WAN cable again.

If still LED is not coming up, please power off device and power on after 5 sec.

If the problem is still not resolved, then please call to us on 844-844-9123 or mail us at IT@Linkwave.co.in

If WAN and LAN/Wi-Fi LEDs are glowing solid green, then


If you are connected by LAN cable

a. Ensure that DHCP option is enable in your Ethernet card.

b. Check TCP/IP Setting in your Device by typing in Start -> Run > ncpa.cpl and press enter.

c. Radio button should be checked (Obtain an IP Address automatically & Obtain DNS server address automatically)

d. Check cable from Router LAN port to your PC / Laptop Ethernet port.

e. Verify your IP with following steps:

Click on start button in window.

Click on run

Type cmd, a window dialog box will open

Type ipconfig on command prompt.

If you are not getting the IP address, then please call to us on 844-844-9123 or mail us at IT@Linkwave.co.in

If you are getting the IP Address, please try to ping Default Gateway.

If you are getting reply after ping command, it means your connectivity from PC to CPE is fine

If still your fiber internet is not working pls. call customer care

If you are not able to ping Default Gateway, it could be due to LAN connectivity issue, please call to us on 844-844-9123 or mail us at IT@Linkwave.co.in

Post successful account verification, our Installation team will visit your premises within 72 hours and install the FTTH connection and give you demonstration. We support only equipment given by us.

Fair Usage Policy (also known as Fair Access Policy or Bandwidth Cap) is implemented by Internet Service Providers (ISPs) where once you reach data transfer limit as per the plan opted, speed reduces to as stated in your plan and is reset as per plan at the start of your next monthly billing cycle.

Fibre broadband is a type of broadband connection that uses fibre-optic cables to deliver data to homes and businesses. There are a number of types of fibre connection available in Ireland, including fibre-to-the-home (FTTH), fibre-to-the-building (FTTB) and fibre-to-the-cabinet (FTTC). Fibre-to-the-home (FTTH) connections can deliver speeds of up to 1,000 Mbps.

Static IP address always remains the same.

Dynamic IP address changes from session to session and is given to Business users.

Once we have completed a free site survey to pre-approve your site, the installation can usually be scheduled within 3-5 working days. The actual on-site installation time can vary from 1 to 2.5 hours.

No. WISP services are not directly affected by the weather.

Fixed wireless broadband provides high speed Internet access without cable, fiber or phone-line connections. Data is securely transmitted wirelessly for two-way communications cable of data, video and voice.

An 'Always On' Connection means that you are always connected to the fiber internet. You just have to enter your Username and Password to gain access to the Internet. You don't need to dial any phone number.

The amount will be credited to your account in the next billing cycle once your reference connection becomes activated. To clarify, you won't receive your 10% discount immediately after filling in this page – you'll get it after your friend's connection is activated. Your 10% discount credit will be visible on your next bill cycle after your friend's activation date.

Fiber Broadband allows you to complete your task of downloading or uploading large-sized files or multimedia content web pages much faster than a Dial-up Internet, 2G and 3G connection and thereby saving your valuable time, and giving you a superior fiber internet experience.

FTTH stands for Fiber-to-the-Home. This means a fiber optic line is hooked directly to your home or business. Fiber optic line uses a thin strand of glass to transmit beams of light that carry an amazing amount of data. This delivers high-speed Internet services.

You can make offline bill payment via check,cash or online bill payment via Paytm.

Billing of the customer is started from the first day of installation and the billing cycle is 30 days. Your bill is sent to your registered Address on your bill generation date.

You can apply for new connection through Get in Touch page or You can also call us directly at our Customer Care number 844-844-9123 OR email us at Sales@Linkwave.co.in

You can contact our 24*7 Customer Care support team at 844-844-9123 or you can also write us at WeCare@linkwave.co.in for any Queries, Complaints or Requests.

In order to get best test results, we recommend you to check your Internet Speed on http://linkwavetech.speedtestcustom.com. If your speed test result falls below your current plan’s range, please ensure following check points:

Turn-off your Wi-Fi port and Connect your Laptop/ desktop directly via LAN cable to avoid any interference.

Close any programs/ updates or in-progress downloads that are using your connection and ensure disk utilization is below 10%

Reset your fiber internet modem and/or router and rerun the speed test.

While the packages are designed to give unlimited Fiber broadband experience to the subscribers, few customers may use excessive amount of the data transfer, causing traffic congestion on the network. In order not to impair the experience of other users, a Fair Usage Policy is applied. This helps to give the desired Internet usage experience to all users, especially since broadband is a shared bandwidth experience and the over-usage of a group of customers must not affect the rest of the users.

You can Login to My Account section for our website and from there you can see your data usage details.

To change your Wi-Fi password or Wi-Fi Name (SSID), please follow these steps:

Log in through the IP address, Username and Password mentioned at the back of your router.

Then change the password mentioned under WPA PSK2- *******

In order to change the Wi-Fi Name (SSID), please update the name mentioned under SSID

You can access My Account section for the home page of our website www.Linkwave.co.in and login to access your account.

You can call us at 844-844-9123 and we will ask you security questions to confirm and validate your records in our database. Once confirmed, the password will be sent via SMS to your registered mobile number.

For making online payment follow the steps below:

Login to www.Linkwave.co.in

Click on Quick Pay Option given on the home page

Fill in your payment details and your customer ID

On submission, you will be re-directed to our payment gateway options

From there, you can select an option between 1. Paytm OR 2. Paynimo and complete the transaction.

For FTTH/ FTTB networks, Linkwave does not provide the Router or and other Customer Premise Equipment. Customer can buy Router/ Accessories recommended by Linkwave or any other equipment of equivalent specifications. Linkwave recommended Router is available for Rs. 1500/-

Linkwave Provided Router offers the range of approx. 10 meters to 15 meters. Within the range of 10 meters, user can enjoy the maximum speed depending on environmental feasibility.

Yes, you can! We have a special feature under Linkwave’s Smart Broadband service in which you can prioritise or de-prioritise your existing broadband speed as per your requirements. Please contact our Customer Support team for detailed information and activation of this service.

We do not capture the details of website/content for the usage done by customer, as these details might have confidential details of his/her financial activities. Disclosure of these details might cause financial loss, hence we do not capture and share the details with customer as per the Security Purpose.

Yes, you may change the plan anytime by giving the request by Contacting us at our Customer care on 844-844-9123 or Click here to contact us.