Customer Care Executive

Job Location: Dehradun

Position: Customer Care Executive

Experience: 0-1 Yrs


12th Pass/Graduates any.

Role description

  • Advises present or prospective customers by answering incoming calls on a rotating basis;
  • Operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
  • Influences customers to buy or retain product or service by following a prepared script to give product reference information.
  • Documents transactions by completing forms and record logs.
  • Maintains database by entering, verifying, and backing up data.
  • Keeps equipment operational by following manufacturer's instructions and established
  • Procedures; notifying team leader of needed repairs.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Maintains quality service by following organization standards.
  • Maintains technical knowledge by attending educational workshops; reviewing publications.
  • Contributes to team effort by accomplishing related results as needed.

  • Key Skills

  • Persuasion, Telephone Sales, Customer Focus, Data Entry Skills, Selling to Customer Needs, Closing Skills, Telephone Skills, Organization, Energy Level, Persistence, Product Knowledge

  • Good to Have

  • Must have their own vehicle.

  • General Traits

    The incumbent should display following traits

  • Must be a team player
  • Good analytical and problem solving skills.
  • Must possess good communication skills; written and oral
  • Self-motivated individual who can lead the team by example and can take initiatives.

  • Salary: Up to 1.2 Lakh per annum