Customer Care Executive
Job Location: Dehradun
Position: Customer Care Executive
Experience: 0-1 Yrs
12th Pass/Graduates any.
Advises present or prospective customers by answering incoming calls on a rotating basis;
Operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influences customers to buy or retain product or service by following a prepared script to give product reference information.
Documents transactions by completing forms and record logs.
Maintains database by entering, verifying, and backing up data.
Keeps equipment operational by following manufacturer's instructions and established
Procedures; notifying team leader of needed repairs.
Maintains operations by following policies and procedures; reporting needed changes.
Maintains quality service by following organization standards.
Maintains technical knowledge by attending educational workshops; reviewing publications.
Contributes to team effort by accomplishing related results as needed.
Persuasion, Telephone Sales, Customer Focus, Data Entry Skills, Selling to Customer Needs, Closing Skills, Telephone Skills, Organization, Energy Level, Persistence, Product Knowledge
Good to Have
Must have their own vehicle.
The incumbent should display following traits
Must be a team player
Good analytical and problem solving skills.
Must possess good communication skills; written and oral
Self-motivated individual who can lead the team by example and can take initiatives.
Salary: Up to 1.2 Lakh per annum